Privacy Policy
Last updated: May 2026
Who we are
Our website address is https://insoftex.com. Insoftex is a shared brand used by two independent regional companies with the same founder: Insoftex OÜ (registry code 16499728, Sepapaja tn 6, Tallinn 15551, Estonia) and Insoftex LLC (5900 Balcones Drive STE 100, Austin TX 78731, USA).
Insoftex OÜ generally serves EU and international engagements; Insoftex LLC generally serves US-based engagements. The relevant controller or contracting entity depends on your region, inquiry, and any later agreement.
What data we collect and why
Contact and inquiry forms
When you submit an inquiry or book a call, we collect your name, email address, company name, and the content of your message. We use this information solely to respond to your inquiry and assess potential engagement fit. We do not use it for marketing without explicit consent.
Analytics
We use Google Analytics 4 and Microsoft Clarity to understand how visitors use our website. These tools collect anonymised usage data (pages visited, time on site, browser type, approximate location) via cookies. This data is only collected after you provide consent through our cookie consent banner.
For more information on how Microsoft collects and uses your data, see the Microsoft Privacy Statement.
Cookies
We use cookies for analytics and consent-state tracking. See our Cookie Policy for full details.
Who we share your data with
We do not sell your data. We may share it with:
- Our CRM system (EspoCRM, self-hosted on our infrastructure) for managing client relationships
- Calendly, if you book a call, to manage scheduling
- Google and Microsoft for the analytics services described above (with your consent)
We do not share your data with third parties for marketing purposes.
How long we retain your data
Inquiry and contact form data is retained for up to 3 years for legitimate business purposes (responding to enquiries, maintaining business records). Analytics data is retained according to the retention settings of the respective analytics platforms.
Your rights
Under GDPR (if you are in the EU or EEA) and applicable US privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
To exercise any of these rights, contact us at privacy@insoftex.com.
Where we store your data
Our self-hosted website and CRM infrastructure is based in the EU (Hetzner, Germany). EU engagements can be handled through Insoftex OÜ with EU-oriented operational and legal handling. Calendly and analytics data may be processed in the United States. Where data is transferred outside the EU, we rely on standard contractual clauses or the EU–US Data Privacy Framework.
Contact
For privacy-related enquiries: privacy@insoftex.com
Postal address: Insoftex OÜ, Sepapaja tn 6, Tallinn 15551, Estonia